Return & Cancellation Policy

Scope of This Policy

This Return and Cancellation Policy explains how Thoughtfulstrgif handles changes, cancellations, and refund requests for our site maintenance services. Our goal is to treat all clients fairly while recognizing the planning and resources required to deliver our work.

Service Nature

We provide professional site maintenance and related consultation services. Because our services are scheduled and delivered on specific dates and at specific locations, certain work may not be refundable once it has been performed or once preparation has begun.

Consultation Bookings

For phone consultations and on-site assessments:

• You may request to reschedule your appointment at least 24 hours before the scheduled time, subject to availability.
• Cancellations made more than 24 hours in advance may be eligible for a refund or credit toward a future appointment, at our discretion.
• Cancellations made less than 24 hours before the appointment time, or missed appointments, may be charged in full to cover reserved time and resources.

Ongoing Maintenance Services

For recurring or ongoing maintenance packages:

• You may request changes to your service plan (such as frequency or scope) by contacting us in advance of the next scheduled visit.
• If you wish to cancel an ongoing service agreement, please provide reasonable written notice as specified in your individual service agreement or proposal.
• Any work already completed or in progress at the time of cancellation may still be billed in accordance with the agreed terms.

Refund Requests

We review refund requests on a case-by-case basis. When assessing a request, we consider:

• The nature and scope of the services provided.
• Whether services have already been rendered or significant preparation has taken place.
• Any specific terms that were agreed in writing before the work began.

If we determine that a refund is appropriate, we will process it using the original payment method where reasonably possible. We do not guarantee approval of any particular refund request.

Quality Concerns

If you believe that a service has not been delivered as agreed, please contact us promptly so we can review the situation. We may offer corrective actions such as adjustments, re-work, or partial credits where appropriate. Any such remedies are provided at our reasonable discretion and in line with our service agreements.

Non-Refundable Items

Certain fees may be non-refundable, including but not limited to:

• Completed on-site visits and consultations.
• Third-party costs or materials purchased specifically for your project.
• Rush or emergency service fees where work has already been performed.

Promotions and Special Offers

Any promotions, discounts, or special offers may be subject to additional terms and conditions. In case of conflict, the specific terms of the offer will apply alongside this policy.

How to Request a Change or Refund

To request a change, cancellation, or refund review, please contact us using the details below and include:

• Your name and contact information.
• Details of the service, appointment, or agreement in question.
• A brief explanation of your request and any relevant dates.

Compliance and Fair Use

We aim to apply this policy consistently and fairly. We do not offer misleading guarantees, and all representations about our services are made in good faith. Any use of our website or services must comply with our Terms of Use and applicable laws.

Changes to This Policy

We may update this Return and Cancellation Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have questions about this policy or would like to discuss a cancellation or refund, please contact us at:

Thoughtfulstrgif
18550 SW 197th Ave, Miami, FL 33187, United States
Phone: +1 305 710 2051
Email: help@thoughtfulstrgif.world